Poor communication and execution

Good day Stephanie, Sorry it took a while to get back with you. I needed to pull your contract and service information. Your sales Rep did make a huge mistake when he sold you the sunroom. He didn't charge to finish off the back wall. You spoke with Andy about this and our company agreed to finish off the back wall. Alex did make the mistake and we stood behind him. As our installers was setting your roof he noticed some loose flaps and vents and brought that to your attention, your roofing contractor came out and made those repairs and then mentioned our crew did the roof attachment wrong. Andy scheduled a roofing contractor to stop out and inspect the work we had preformed and all agreed the shingles and flashing were installed correctly. Our company also provided a letter you wanted to guarantee the roof would not leak.The back wall was finished and the only other service I have in our system is the interlock rail on the patio door was loose. Geoff was scheduled and made that servi